Shipping Policy

 

1. Shipping Times & Order Processing

Order Processing Time:
Orders are typically processed within 3–10 business days after payment confirmation. Once your order has been shipped, you will receive a confirmation email with tracking information.

Shipping Time:
Shipping times vary depending on your location and the shipping method selected at checkout.
Delivery may take 10–60 business days, and in some cases, shipments may take up to 60 days to arrive at your country’s customs, depending on carrier processing and destination.

Please note that delivery timelines are estimates and may vary due to factors outside our control.

2. Shipping Costs

Shipping costs are calculated at checkout based on your location, the weight of your order, and the selected shipping method.

From time to time, we may offer promotions such as free shipping on orders over a certain amount. Please check our website for current offers.

3. Shipping Destinations

We currently ship worldwide 

4. International Shipping

International shipping is available to selected countries listed above. Shipping times may vary significantly based on destination, customs processing, and local carrier handling.

5. Tracking Your Order

Once your order ships, you will receive a shipping confirmation email containing a tracking number so you can follow your order’s journey.

Tracking updates may take a few days to appear after shipment.

6. Lost or Stolen Packages

If your package is marked as delivered but you have not received it:

  • Please check with neighbors or your local post office first.

  • If the package cannot be located, contact us at hello@orvianbeauty.com so we can assist you.

While Orvian  is not responsible for lost or stolen packages, we are committed to helping resolve issues whenever possible.

7. Incorrect Shipping Information

Please ensure your shipping address is correct at checkout.
Orvian is not responsible for orders shipped to incorrect addresses provided by the customer.

If you notice an address error after placing your order, contact us immediately at hello@orvianbeauty.com. We will do our best to correct it before shipment.

8. Shipping Delays

Shipping times may be affected by external factors such as:

  • Holidays

  • Weather conditions

  • Carrier or customs delays

We appreciate your patience in these situations and will always aim to keep you informed.

9. Contact Us

If you have any questions about this Shipping Policy or need assistance with your order, please contact us at:
📧 hello@orvianbeauty.com