Shipping Policy

 

At Orvian, we’re dedicated to ensuring your orders are handled with care and processed as quickly as possible. Please review the details of our shipping policy below.

1. Order Processing

  • Processing Time: Orders are typically processed within 1–3 business days.

  • Once processed, you will receive a confirmation email with tracking information when your order has been shipped.

2. Shipping Costs

  • Shipping costs are calculated at checkout based on your location, the weight of your order, and the shipping method selected.

  • Occasionally, we may offer promotions such as free shipping on orders above a certain amount. Please check our website for current offers.

3. Domestic Shipping (United States)

  • We ship to all addresses within the United States, including P.O. boxes, APO/FPO addresses, and U.S. territories.

4. International Shipping (Worldwide)

  • We proudly ship worldwide.

  • International orders may be subject to additional customs duties, taxes, or fees depending on the regulations of your country. These charges are the customer’s responsibility.

5. Tracking Your Order

  • Once your order ships, you will receive a confirmation email with a tracking number to follow your order’s journey.

6. Lost or Stolen Packages

  • If your package is marked as delivered but you have not received it, please check with neighbors or contact your local post office.

  • If it still cannot be located, contact us at hello@orvianbeauty.com so we can assist you further. Please note, Orvian is not responsible for lost or stolen packages, but we will do our best to help resolve the situation.

7. Incorrect Shipping Information

  • Please double-check your shipping address before completing checkout. Orvian is not responsible for orders shipped to incorrect addresses due to customer error.

  • If you notice an error in your address after placing an order, please contact us immediately at hello@orvianbeauty.com. We’ll do our best to correct it before your order is shipped.

8. Customs & Delays

  • Delivery times may vary depending on location and external factors such as holidays, weather, or carrier delays.

  • International customers: Shipments may be subject to inspections and clearance procedures by your country’s customs authorities. These procedures can occasionally cause delays beyond our control.

9. Contact Us

If you have any questions about our shipping policy, need assistance with your order, or require special arrangements, please reach out to our customer support team at hello@orvianbeauty.com